Last Updated: 27 September 2026

1. Introduction

DN Improvements (“we”, “us”, “our”) is committed to protecting the privacy and rights of all visitors and customers to our website www.DNimprovements.com. This policy explains how we collect, use, store, and protect your personal information in line with UK data protection law (GDPR and Data Protection Act 2018).

2. Information We Collect

We may collect the following types of personal data:

• Contact details — your name, email address, phone number, and physical address

• Project details — information about your property, installation requirements, and work you enquire about or book

• Payment information — billing details where applicable; we do not store full card details

• Website usage — pages visited, time spent, and how you found our site (via cookies and analytics)

• Communications — emails, messages, or phone calls between us

3. How We Use Your Information

We only use your data for these lawful purposes:

• To respond to your enquiries and provide quotes

• To process bookings, carry out installation work, and manage your project

• To send you essential updates about your job or appointment

• To comply with legal and tax obligations

• To improve our website and services

• To contact you about similar services — only if you have given us permission

We will never sell, rent, or lease your personal information to third parties for marketing purposes.

4. Who We Share Your Data With

We may share information only where necessary:

• With trusted third parties who help us deliver our service — suppliers, sweepers, qualified operatives, and building control bodies

• With payment providers to process transactions securely

• When required by law or to protect our legal rights

• All third parties are required to keep your data secure and use it only for the purposes instructed by us

5. How We Keep Your Data Safe

We use appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Data is stored securely and access is limited to those who need it to help you.

6. Your Rights

Under UK law, you have the right to:

• Access a copy of the personal data we hold about you

• Cect any information that is inaccurate or incomplete

• Request erasure of your data in certain circumstances

• Withdraw consent for marketing at any time

• Restrict or object to certain types of processing

• Data portability — receive your data in a machine-readable format

To exercise any of these rights, contact us using the details below.

7. Cookies

Our website may use cookies to improve your experience. You can control or disable cookies through your browser settings — though some parts of the site may not work fully without them.

8. How Long We Keep Your Data

• Enquiry data: kept for 12 months if no work proceeds

• Customer and project records: kept for 7 years after completion (for tax, warranty, and legal purposes)

• Marketing preferences: kept until you tell us to stop

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

DN Improvements

Email: DNimprovements@icloud.com

Phone: 07359 887437